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SHIPPING & DELIVERY

In order to get your order delivered promptly, customers or we can order delivery service from any freight companies on behalf of our buyers to arrange delivery. Manufacturing and delivery lead times vary upon availability of stock in our warehouses, lead times at the ports, and service times of the courier companies choosed. Get-A-Gate cannot take the resposbilities of any freight company you choosed as it is out of our control. Completion and delivery dates are contingent upon Get-A-Gate not being affected by any causes beyond its control.

Customers may request to track the delivery with the third party freight company or book a time for delivery directly. We cannot involve or control any third parties delivery processes or guarantee any freight cost refund after any orders were dispatched. Regarding your safety and prompt delivery, please book a time with your freight company to make sure someone on-site to help and sign off your delivery. All tracking information are accessible through Mainfreight or Toll's website or www.getagate.co.nz after you log in.

It is very important to write down any damages to the package in the docket at the time you receive it in order to claim insurance or warranty. We may send you some parts to replace or fix the damages during the delivery once any reasonable proof was received.

Shipping cost includes handling and packing fees as well as transport costs. Handling fees are fixed, whereas transport fees vary according to total weight and the volume of the shipment. We may have to adjust the transport fee according to the real cost charged by the freight company if any circumstance changed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order. All goods supplied from our warehouses or delivered on site shall be at the buyer’s risk after delivery. The ownership of the Products will be passed to you on the date and time of delivery to the Delivery Address.